Celebrity suites offer a more upscale and luxurious experience. They are a great option if you’d like to taste luxury service and accommodations, but at a more affordable price while enjoying the benefits of a larger ship – large production entertainment, a large variety of restaurant options, a younger crowd (average age 45 – 55) with more activities available onboard. Suites have access to a private restaurant, Luminae, which serves 5-star quality food with excellent service. Suites also get free high-speed WiFi service, the “Premium” alcohol beverage package, and onboard credit. Celebrity included pre-paid gratuities for suite guests until 2024, now suite guests (and all others) are charged an additional fee for gratuities at the end of each cruise – a definite disappointment and a step in the wrong direction for Celebrity. In addition, on all ships that have been renovated to the Edge Class standards, suites guests have a private Retreat sundeck, pool, and hot tub, with a private poolside bar, as well as the Retreat Lounge.
As mentioned above, all guests are now charged for gratuities at the end of each cruise. Also, Celebrity now heavily advertises prices that do not include WiFi, or the Classic Bar package, and they push non-refundable cruise fares.
Unfortunately, post-Covid, Celebrity’s quality and service as slipped quite a bit as the line appears to be cutting costs to enhance its bottom line. Celebrity has moved from promoting its “All included” perks, to non-refundable bare-bones cruise fares which don’t include any perks. This marketing strategy pulls a different guest demographic, which undermines its efforts to boost itself into an upscale cruise line. Bar prices have been raised, the quality of food has been reduced, the Martini Bar pours Espresso martinis from a canister rather than crafting them by hand, and more things have up charges or are not included in the base fare.
The Edge Class ships are Celebrity’s newest class of ships. The Solstice Class ships were designed to target Baby Boomers and Gen X, while the Edge Class ships (and future ships) shifts more towards Millennials.
Celebrity was one of our go-to cruise lines. But its focus on reducing its costs by reducing the quality of its food, service, and loyalty programs has our clients requesting other lines.